Store

Reports and appeals

Seen something on Pickfall that isn't OK, or think we got something wrong? Tell us. You don't need an account, and staff read every one.
Send it to staff
Have a website account? Sign in and we can tell you the outcome in game.

You're not signed in. You don't have to be: leave an email if you'd like to hear back.

What do you want to do?

The name on the ban screen or the account that was muted or warned.

The reference on the ban screen, if you have one. It helps staff find the ban, for example when it was on a shared connection.

Which punishment (ban, mute or warning), roughly when, and why you think it was wrong.0/2,000

Without one we can’t tell you the outcome. We use it for this only.

What happens next: Staff look at it again from the evidence and answer within 14 days. A permanent ban can be appealed once every 30 days.

In game, type /report <player> <reason>. It sends staff the last few minutes of chat too, so they can see what was said.

Rather email? Reports go to support@pickfall.com, appeals to appeals@pickfall.com. You don't have to give your name. Say who, what, where and when. For child sexual abuse material, don't attach or link it: describe where you saw it.