Reports and appeals

Is someone in danger right now?

Call 999 in the UK (911 in the US). Don't wait for us: we can't send help.

Report a playerSomething a player said, did, built or named that breaks the law or our rules.Appeal a punishmentYou think a ban, mute or warning on your account was a mistake.An intimate image of meA nude or sexual picture or video of you (or someone you’re helping) was shared without consent, or someone is threatening to share one.Complain about how we handled somethingHow we dealt with a report or appeal, how we moderate, or anything else about how we keep Pickfall safe.

Illegal hateAttacking people for their race, religion, disability, sexuality, gender identity or where they're from, or stirring up hatred against them.Harassment or bullyingSomeone keeps picking on, insulting, following or ganging up on you or someone else, even after being asked to stop.Child safety or groomingSomeone trying to get close to a young player in a worrying way: asking for photos or personal details, to keep secrets, or to talk somewhere private.Child sexual abuse materialSexual pictures or videos of anyone under 18, or links to them.Threats to lifeSomeone saying they will kill or seriously hurt someone, or that they're going to hurt themselves.TerrorismSupporting terrorist groups or attacks, sharing their videos or posts, or trying to get people to join them.Fraud or scamsTricking people out of money, items, accounts or passwords: fake giveaways, dodgy links, or selling things that don't exist.Something elseAnything else that breaks the law or our rules that you think staff should know about.

Who? (optional)

Leave it empty if you don’t know who it was.

What happened?

What they said or did, where (chat, a sign, a mine, Discord) and roughly when.0/2,000

Your email (optional)

Without one we can’t tell you the outcome. We use it for this only.

What happens next: Staff see child safety, child sexual abuse material and threats to life first, and look at everything else within 24 hours.

In game, type /report <player> <reason>. It sends staff the last few minutes of chat too, so they can see what was said.

Rather email? Reports go to support@pickfall.com, appeals to appeals@pickfall.com. You don't have to give your name. Say who, what, where and when. For child sexual abuse material, don't attach or link it: describe where you saw it.