Legal
Privacy policy
What we collect about you, why, how long we keep it, and how to have it erased.
Terms of service
The deal for playing on Pickfall and buying from the store.
Refund policy
How refunds and chargebacks work, and what happens to gems you already spent.
Moderation policy
How staff enforce the rules, the punishment ladder, appeals and which names are refused.
Contact
Email support@pickfall.com for support, refunds or any question about the server or store, and appeals@pickfall.com to appeal a punishment or for a request about your data. You don't need an account.
Crate odds
Every crate, paid ones included, lists the exact odds of every item and tier on the crate odds page and in game (/crate preview), before you buy a key. Paid crate keys are sold only for gems, and paid crates open only for players 18 or over and not in Belgium, Brazil or the Netherlands.