Reports and appeals

Seen something on Pickfall that isn't OK, or think we got something wrong? Tell us. You don't need an account, and staff read every one.

Is someone in danger right now?

Call 999 in the UK (911 in the US). Don't wait for us: we can't send help.

Report a playerSomething a player said, did, built or named that breaks the law or our rules.Appeal a punishmentYou think a ban, mute or warning on your account was a mistake.An intimate image of meA nude or sexual picture or video of you (or someone you’re helping) was shared without consent, or someone is threatening to share one.Complain about how we handled somethingHow we dealt with a report or appeal, how we moderate, or anything else about how we keep Pickfall safe.

Don't copy, screenshot, save or send it

Not the pictures, the videos or the link, and not even to us: passing it on can be a crime, even when you mean well. Just tell us where you saw it (public chat, a sign, a book, a player's name or skin), when, and who shared it if you know.

You don't have to deal with this alone

Under 19 in the UK? Talk to Childline for free on 0800 1111 or at childline.org.uk. Anyone can call Samaritans for free on 116 123, day or night. It also helps to tell an adult you trust.

MeSomeone I’m reporting for, with their say-so or as their parent or carer

Who shared it? (optional)

Leave it empty if you don’t know who it was.

Where is it?

Enough for us to find it: where you saw it (public chat, gang chat, a sign, a gang name), when, and who shared it if you know. Don’t attach or link it.0/2,000

Your email

The law asks for a way to reach you about an intimate image report. We use it for this report only.

It’s an intimate image: a nude, sexual or private picture or video, or a fake one made to look real.

I’m reporting in good faith.

What I’ve said is true, as far as I know.

What happens next: Staff deal with it within 48 hours: they remove it, act against whoever shared it, and email you what they did.

In game, type /report <player> <reason>. It sends staff the last few minutes of chat too, so they can see what was said.

Rather email? Reports go to support@pickfall.com, appeals to appeals@pickfall.com. You don't have to give your name. Say who, what, where and when. For child sexual abuse material, don't attach or link it: describe where you saw it.